Well – this isn’t to complain, but it is to address stuff going on, human reactions, human tendencies, businesses, etc.
So, y’all know about my quest for wheelchair innovation/sidewalk domination, etc. I know, I go on and on and on. Well, in my quest, I’ve discovered a “care-o-meter” in my life. It’s amazing, it’s judging how much I care about certain things in certain situations. Lately, my care-o-meter is at zero when it comes to reaching out to companies or people and asking for help, asking for assistance, etc. This is a good thing, but it also makes me a little uppity in terms of what I expect back.
What do I mean? If I reach out to a multi-million or billion dollar corporation, like a Ford, or a Tesla, or a Ferrari, I get grumpy that they don’t write back. It’s like I am entitled for them to reach back to me simply because my inhibitions are lessened (pre-alcohol, Father. I promise). I’m entitled to a response, to their $ and support!!
How millennial is THAT????
My good friend Steve S. constantly reminds me that this is the companies’ money, time, investment, etc. I love having Steve around to keep me in reality, because it forces me to have a pitch, a hook, something that I think that the other party could profit from. (In an aside, now I feel like I can sell an idea if given the opportunity.) So, Steve is right, and I need to remember that I’m asking for things that I’m not entitled to.
As a human, though, I think we’ve entered into a different plane. If I, as a human, reach out to someone or they reach out to me, I think it’s inherently human to respond or hope for a response. I think, even if you are super introverted, that humans ultimately expect dialogue or call-and-response relationships at a minimum! It’s a basic human need – we need other humans and that response. Even hermits need it. So on that level I think that we are all entitled to a response when we reach out to people or companies, even if it’s a negative response.
I have reached out to many companies. I have gotten a response from several, to which I’m extremely grateful. The majority though haven’t even responded with a “no thanks”, which is disheartening. It’s a small thing, to respond to inquiries. It’s often overlooked for the sheer volume of inquiries, but I think a good investment in any company is a social media/inquiry response person, to read and respond. (Anyone hiring???). Let me ‘splain- I got a note back from Lamborghini, after I pitched a partnership. In the note was a polite “no thank you” from the company, after obviously reading the email. I leave with a happy feeling because I feel validated as a human, I have had fulfilled a basic human need of interaction and relationship. And they said NO!
Contrast with… well, I’ll leave them unnamed. I found a contact email, emailed it twice over 6 months to gauge interest. No response. On the third try, I got a mailer daemon saying my email had been blocked. Not that the email had problems but that my email was blocked. That company lost a fan that day, just because a simple “no thank you” wasn’t available. I get it, I could be spam. But why have a contact email if you aren’t going to respond!?
Contrast again with another company. I reached out on Twitter and said, “hey, who do I talk to about this idea?” I got a tweet back with an email, and an invitation to write for further information. How cool is that? They might not do anything, but they responded!
Ok, so this is a lesson for me. I tend to be bad about being responsive in a timely fashion. My own desire should be motivation for me to be better about responding as well, both emails and comments and whatnot.
I also encourage you, reader-land, to think about how you interact during the day with everyone, remembering that as humans we have a need to interact. And hold me accountable for it!